Guides to booking, answers to common questions, and how to reach our team.
How booking works
Two ways to travel with us — charter a whole bus for your group, or book a seat on a tour.
Group bus charter
1
Enter your trip
Group size, date and main destination. Not sure where to go? Pick a ready-made course.
2
Get your quote
See the bus price, then tick a guide or interpreter if you need one. The total updates instantly.
3
Confirm & pay
Add contact details, then pay online by PayPal — or request a final quote for custom trips.
4
Travel day
We send your driver and pick-up details 2–3 days before. Show your voucher and go.
Mix bus tours
1
Choose a tour & date
Browse standard tours or Mix Tours with locals. Each shows the next departure and open seats.
2
Pick your seats
Choose seats on the bus map and add passenger details. A guide is already included in every tour.
3
Pay per seat
Pay online by PayPal. Seats are held for 15 minutes while you check out.
4
Travel day
Meet at the pick-up point with your voucher. Your guide speaks your language.
Important — mix tours need a minimum number of travellers
Mix bus tours run only when enough seats are booked. If a departure doesn't reach its minimum, that tour may be cancelled. If this happens:
We let you know at least 3 days before the departure date.
You get a full refund, or you can move to another date or tour at no extra cost.
Group bus charters are not affected — a charter is your own private bus and always runs.
Frequently asked questions
Tap a question to see the answer.
AllBookingPaymentCancellationOn the day
Can a mix tour be cancelled?
Yes. Mix tours run only if a minimum number of seats are booked for that departure. If the minimum isn't reached, the tour may be cancelled — we tell you at least 3 days ahead and give you a full refund or a free change to another date. Private group charters always run and are never affected.
How do I pay? Do I need a PayPal account?
Payment is made online through PayPal, which also lets you pay by credit or debit card without a PayPal account. For custom group charters you can instead request a final quote and pay afterwards.
What is a Mix Tour?
On a Mix Tour you share the bus with local Korean travellers — about half the seats. It's made for genuine exchange: real conversation, shared meals, and seeing Korea alongside locals. A bilingual guide is on board all day to keep the conversation flowing.
Do I need to add a guide for a tour?
No. Every Mix Tour already includes a bilingual guide. A separate guide or interpreter is an optional add-on only for private group charters, where you're booking just the bus.
What's the cancellation policy?
For group charters: full refund 7+ days before, 50% for 3–6 days, none under 3 days. For mix tours, free cancellation up to 5 days before departure. If we cancel for low numbers or weather, you always get a full refund or free change.
How do I find my booking again?
No account needed. Use the "Find my booking" page with your booking reference (e.g. TUAB12CD) and the email you booked with. There you can view details, message our team or request a change.
Still need help?
Our team replies in English, Japanese, Russian, Vietnamese and Thai.
Email us
Best for booking changes and detailed questions. We reply within 24 hours.
Send a message
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Live chat
Quick questions before you book. Available 09:00–18:00 KST.